Booking & Reservations
How far in advance should I book?
While we can often accommodate last-minute requests thanks to our 24/7 operations center, we recommend booking at least 24 hours in advance for domestic service and 48 hours for international trips. For road shows and events, earlier booking ensures optimal vehicle and chauffeur selection.
How can I open an account with you?
Europe Limousine welcomes corporate and personal accounts. Opening a new account is easy — simply call our 24-hour customer service team at (201) 477-3200 and they will assist you, or sign up online using our secure online reservation system.
What is the correct procedure to cancel my trip without being charged?
Europe Limousine requires thirty minutes notice prior to a New York City transfer, and a minimum of two hours notice for domestic bookings. International cancellations and specialty vehicles (buses, vans, stretches, etc.) have different cancellation requirements — please inquire at the time of booking.
Airport Transfers
When is waiting time charged?
Europe Limousine always gives our clients a complimentary 15-minute grace period for all pickups. International arrivals get a 30-minute grace period. Waiting time is billed on a per-minute basis following the allotted grace period.
Do you charge for Meet & Greet?
Europe Limo does not charge for Meet & Greet — it is a complimentary service where available. In select cities such as Boston (BOS) and Chicago (ORD), pickup procedures vary, and while we may be able to meet at baggage, the airport may charge for entry.
Will I be picked up on time if my flight is delayed or ahead of schedule?
Yes. Europe Limousine uses state-of-the-art flight tracking software to track all inbound and outbound flights. Our software keeps dispatch updated minute by minute to any changes, including gate arrivals and terminal changes.
How do I avoid a No Show?
A No Show can occur when a passenger is unaware of a booking or doesn’t locate their chauffeur. We send complimentary 24-hour reminders and “On Location” status emails when your chauffeur arrives, including their name and phone number. If you can’t find your driver, call us and we’ll connect you immediately.
Vehicles & Service
If I have 4 adults, do I need an SUV?
We always recommend an SUV for more than 3 people to fit comfortably. You could fit 3 adults in the back row of a sedan and 1 in the front, but it will be tight. An SUV offers an extra row with ample room and luggage space.
What types of vehicles are available?
Our fleet includes executive sedans, luxury SUVs, Mercedes Sprinter vans, mini coaches, 55-passenger motor coaches, and stretch limousines. All vehicles are late-model, meticulously maintained, and equipped for productive travel.
Coverage & Payment
Can we book Europe Limousine anywhere in the world?
Yes, Europe Limousine is available in practically every major city worldwide. If a location seems remote, call us or email info@europelimo.com — we’ll provide a quick reply. There are a select few remote locations we do not service, but only due to safety and liability concerns.
What types of payment do you accept?
Europe Limousine accepts all major credit cards including Visa, American Express, Mastercard, Diners, and Discover. All billing is handled at our headquarters — our chauffeurs are never privy to client payment information.
What GDS platforms does Europe integrate with?
Europe Limo is currently integrated with many GDS tools including SummitQuest/Link, Deem, Groundspan, and Concur.
Do I ever have to give the chauffeur my credit card info?
Never. Europe Limousine handles all billing at our NYC-based headquarters. Our chauffeurs should never be provided any payment information. All payments, invoicing, and payment-related information is only handled by our customer service and accounting team.